Thursday, January 14, 2010

C'mon Comcast

So I was watching Monday Night Countdown a few weeks ago. As per usual, I was sitting on the couch, laptop in hand, looking through emails and surfing the interweb. I took a break from looking up words on urban dictionary to watch the Countdown's best segment, "C'mon Man!" For those of you unfamiliar with it, "C'mon Man!" is when the Countdown crew (which includes Keyshawn "Key" Johnson, Chris Berman, and the great Mike Ditka) go over the dumbest plays of the NFL weekend and then at the end of the play yell, "C'mon Man!!" It's awsome. Trust me. After the segment, fully satisfied with the week's dumbest plays, I returned to my computer only to find that I was no longer connected to the internet. C'mon Man! So, I consulted with my roommate to make sure it wasn't just my computer not getting the internet. Indeed, he was internet-less as well. Alright, we thought, let's see what the Comcast modem has to say about this. Here's what we saw when we took a look at the modem.


Ok great...5 lights...that helps a lot. What the heck do these mean? So, we tried to decipher the modem's lights. First, we have a green light under the Power label. Nice, this must mean the modem is getting power. A good start. Next, we have two lights that aren't going on under the Data Send and Data Received labels. Ah, that must mean there's no signal. Hmm, I think I already knew that. Thanks for confirming it though. After that, we have a fourth green light under the Cable label. I guess that means the cable is plugged in. Sounds good. Finally, we have a blinking green light under PC. Yeah, I have no idea what that means. Does it always blink or is it blinking because there's a problem with it? I have no idea. Alright, so here's what we think we know: the power is on, the cable seems to be plugged in, there's no data being transferred, and there may or may not be a problem between the router and the modem. What am I supposed to do with that? C'mon Man!

Comcast, all I ask for is a modem that's easier to understand. If there is a problem with a modem, I'd like to be able to figure it out. If something is not communicating correctly, give me a red light or something. Perhaps you could make the labels a little clearer, too? And no blinking lights. I don't know what blinking lights are telling me. Now, to be fair, the modem was manufactured by Scientific-Atlantic, not Comcast. But seriously, Comcast chose the modems. And to that, I say, C'mon Man!



2 comments:

  1. So what was the problem in the end? How did you solve it?

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  2. I've actually had an issue with Comcast recently. My internet is very glitchy and inconsistent. When the internet is up and running its great, but all of a sudden it just stops working. I thought it was a huge and non-accidental coincidence that my internet stopped working well after my apartments 6 month starter package was over, but they assured me that it wasn't the case. At first, I looked at the lights on my modem, all of them were on. Was this a good thing? Was it stuck? Was it resetting? Not very good feedback in my mind. When I called I actually had the best interaction with their customer service in human history, I must've been extremely lucky. But they reassured me that everything looked good and would send someone out the next day (very next day! awesome!) The guy showed up and said everything was fine too. However, my internet is still slow and glitchy. Whats wrong!? There isn't good enough feedback for me to find out. C'mon Comcast!

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